Privacy Policy
Last updated: November 13, 2025
Introduction
At Ninja Bubble Tea, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, visit our locations, or engage with our services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number, mailing address)
- Account credentials and profile information
- Order history and preferences
- Payment information (processed securely through third-party payment processors)
- Communication preferences and consent status
Automatically Collected Information
When you use our services, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, interactions)
- Location information (with your consent)
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Providing customer service and support
- Sending order confirmations and updates
- Improving our products and services
- Personalizing your experience
- Marketing communications (with your consent)
- Compliance with legal obligations
- Fraud prevention and security
SMS Marketing and Communications
SMS Consent and Sharing: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
By opting in to receive SMS messages from us, you consent to receive promotional messages, order updates, and other communications via text message. You can opt out at any time by replying "STOP" to any message or by contacting us directly.
Message and data rates may apply. Message frequency varies based on your preferences and activity.
Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in operating our business
- Payment Processing: With payment processors to complete transactions
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Consent Withdrawal: Withdraw consent for specific processing activities
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and mobile app. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve our services and user experience
You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our services.
Third-Party Links
Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Ninja Bubble Tea
Email: privacy@ninjabubbletea.com
Phone: (604) 474-0584
Address: 2119 2850 Shaunessy St, Port Coquitlam, BC